Returns & Refunds
We want you and your little one to love what you ordered. If something's not right, we'll make it right.
30-Day Guarantee
You have 30 days from the date of delivery to request a return, exchange, or refund.
Damaged, Defective, or Wrong Item
If your item arrives damaged, defective, or isn't what you ordered, contact us at [support email] within 7 days of delivery with:
- Your order number
- A photo of the item showing the issue
- A photo of the shipping label
We'll send a replacement or issue a full refund — no need to send the item back in most cases.
Wrong Size or Changed Your Mind
Didn't fit, or just not the right choice? You can return it for a refund or exchange within 30 days, as long as it's unworn, unwashed, and in its original condition with tags attached.
- Store credit or exchange: processed as soon as we receive your return
- Refund to original payment method: processed within 5–7 business days of us receiving the item
Return shipping costs are covered by the customer unless the item arrived damaged or defective.
How to Start a Return
Email [support email] with your order number and reason for return. We'll respond within 24–48 hours with next steps and a return address if needed.
Non-Returnable Items
For hygiene reasons, items marked as final sale or personal-care items that have been opened/used are not eligible for return.