Order Assurance
We want you to feel confident trying your new brow palette. If there’s an issue, we’re here to help.
30-Day Coverage
You have 30 days from the date of delivery to request a return, exchange, or refund.
Damaged, Defective, or Wrong Item
If your item arrives damaged, defective, or isn't what you ordered, contact us at [support email] within 7 days of delivery with:
- Your order number
- A photo of the item showing the issue
- A photo of the shipping label
We’ll send a replacement or issue a full refund — no need to send the item back in most cases.
Wrong Shade or Changed Your Mind
Didn’t pick the right match, or just not the one for you? You can return it for a refund or exchange within 30 days, as long as it’s unused and in its original condition.
- Store credit or exchange: processed as soon as we receive your return
- Refund to original payment method: processed within 5–7 business days of us receiving the item
Return shipping costs are covered by the customer unless the item arrived damaged or defective.
How to Start a Return
Email [support email] with your order number and reason for return. We’ll respond within 24–48 hours with next steps and a return address if needed.
Non-Returnable Items
For hygiene reasons, items marked as final sale or personal-care items that have been opened/used are not eligible for return.