Order Help
We’re here if your ear cleaner sticks arrive damaged or not as expected.
30-Day Window
You have 30 days from the day your order arrives to request a return, replacement, or refund.
Damaged, Defective, or Incorrect Item
If the item arrives damaged, defective, or different from what you ordered, contact us at [support email] within 7 days of arrival with:
- Your order number
- A photo of the item showing the issue
- A photo of the shipping label
We’ll arrange a replacement or issue a full refund — in most cases, you won’t need to send it back.
Changed Your Mind
If it’s not the right fit, you may send it back for a return or refund within 30 days, provided it is unused and in original condition.
- Store credit or exchange: processed once your return is received
- Refund to original payment method: processed within 5–7 business days after receipt
Return shipping costs are covered by the customer unless the item arrived damaged or defective.
How to Start
Email [support email] with your order number and reason for return. We’ll reply within 24–48 hours with the next steps and, if needed, the return address.
Non-Returnable Items
For hygiene reasons, opened or used personal-care items marked final sale are not eligible for return.