Order Care
If your bottle arrives with an issue, we’re ready to make it right.
30-Day Window
You have 30 days after arrival to ask for a return, exchange, or refund.
Damaged, Defective, or Incorrect Item
If your item arrives damaged, defective, or not as ordered, contact us at [support email] within 7 days of arrival with:
- Your order number
- A photo of the item showing the issue
- A photo of the shipping label
We’ll arrange a replacement or issue a full refund — in most cases, you won’t need to send the item back.
Wrong Item or Changed Your Mind
If it isn’t the right fit, you can send it back for a refund or exchange within 30 days, provided it is unused and in its original condition.
- Store credit or exchange: processed as soon as we receive your return
- Refund to original payment method: processed within 5–7 business days after we receive the item
Return shipping costs are covered by the customer unless the item arrived damaged or defective.
How to Start a Return
Email [support email] with your order number and reason for return. We’ll reply within 24–48 hours with next steps and a return address if needed.
Non-Returnable Items
For hygiene reasons, final sale items or personal-care items that have been opened or used are not eligible for return.