Order Help
We’re here if your scalp applicator comb arrives in less than perfect condition or isn’t what you expected.
30-Day Window
You have 30 days from the day your package arrives to ask for an exchange, replacement, or refund.
Damaged, Defective, or Incorrect Item
If the item arrives damaged, defective, or different from what you ordered, contact us at [support email] within 7 days of arrival with:
- Your order number
- A photo of the item showing the issue
- A photo of the shipping label
We’ll arrange a replacement or issue a full refund — in most cases, you won’t need to send it back.
Changed Your Mind
If it’s not the right fit, you may send it back for an exchange or refund within 30 days, provided it is unused and in original condition.
- Store credit or exchange: processed once your return is received
- Refund to original payment method: processed within 5–7 business days after receipt
Return shipping costs are covered by the customer unless the item arrived damaged or defective.
How to Start
Email [support email] with your order number and reason for return. We’ll reply within 24–48 hours with the next steps and, if needed, the return address.
Non-Returnable Items
For hygiene reasons, opened or used personal-care items marked final sale are not eligible for return.