Order Care
We’re here to assist if your bottle order arrives in a condition that isn’t right.
30-Day Coverage
You have 30 days from receipt to ask for a return, exchange, or refund.
Damaged, Defective, or Wrong Item
If your item arrives damaged, defective, or not as expected, contact us at [support email] within 7 days with:
- Your order number
- A photo of the item showing the issue
- A photo of the shipping label
We’ll arrange a replacement or issue a full refund in most cases.
Wrong Item or Changed Your Mind
If the item isn’t the right fit, you can return it for a refund or exchange within 30 days, provided it is unused and in original condition.
- Store credit or exchange: processed once we receive your return
- Refund to original payment method: processed within 5–7 business days after receipt
Return shipping costs are covered by the customer unless the item arrived damaged or defective.
How to Start a Return
Email [support email] with your order number and reason for return. We’ll reply within 24–48 hours with next steps and a return address if needed.
Non-Returnable Items
For hygiene reasons, items marked as final sale or personal-care items that have been opened or used are not eligible for return.